Privacy Policy & SMS Terms of Service
Last Updated: November 6, 2026
1. Information We Collect
When you request a price quote, schedule a showroom visit or test soak, request a technician, order spa cleaning, or subscribe to our newsletter, Creative Energy collects the contact and project details you provide (such as name, email address, phone number, ZIP code, preferred showroom, and product/service notes).
2. SMS / Text Messaging Consent & Opt-Out
By providing your telephone number on any Creative Energy quote, appointment, or service request form, you agree to receive SMS text messages from Creative Energy related to your specific inquiry (including quote follow-ups, showroom appointment confirmations, and Richmond Service Center dispatch updates).
- Message and data rates may apply. Message frequency varies based on your active request.
- Reply STOP to any message to opt out of SMS communications immediately.
- Reply HELP for assistance or call us at (415) 472-7727.
- Your mobile opt-in data and phone number are never sold or shared with third parties for third-party marketing purposes.
3. Separate Marketing Email Consent
Submitting a service, parts, or repair request does not automatically enroll you in promotional email blasts. Promotional newsletters require an explicit opt-in and include a one-click unsubscribe link in every email.